From the first phone call to the 11 month follow-up, all of our consultations begin with a phone call to determine how to best assist you with your project. During the call, we discuss the size and scope, your timeline, budget and your goals. We look forward to hearing from you!
A member of the Story Hill team will visit you at your home to assess the project scope. We will discuss your goals and give you our professional opinion on the project.
We then move forward with a design proposal and detailed estimate, so ask for a design consultation deposit. We will take photos and measurements of the space and our team puts together a design and detailed estimated price range based on the initial design.
About two weeks after the In-Home Consultation, we schedule a meeting with you at our office to review the design proposal and detailed estimate. At this time, our interior designer walks you through the design proposal and one of our business partners walks you through the detailed estimate. To move forward to the design development phase, we require a Design Retainer fee.
Once the estimate is signed and Design Retainer is received, we begin the Design Development phase. During this phase, you will work directly with our Interior Designer to create the space that is right for you. Our designer will assist you with space planning, cabinet details, counter top and tile selections, flooring, paint colors and everything in between. At the end of this phase, every detail of your project will be selected so we can conduct a Trade Review.
During this phase, we set you up with a BuilderTrend account. BuilderTrend is a cloud-based project management app we use. From confirming selections to looking at the project schedule, this app is used throughout the project to keep your project organized. Learn more about BuilderTrend here.
The Trade Review is a meeting at your home, 2 weeks prior to the contract meeting. This is an opportunity for our trade partners to review the scope of work and see the existing space so they can put together an accurate bid for your project. We take their bids and work to put together a final contract.
The Contract Review is a meeting at our office 2 weeks after the Trade Review. The Story Hill team will price out the final design and compiles the trade bids to provide a detailed contract for you to review. This contract is sent to you at least 24 hours in advance of the meeting. The contract includes an estimated start date and duration of the project. When the contract is signed, a deposit is required and your project is put on our schedule, we begin placing orders and scheduling your project.
Your project will begin 4-8 weeks after the contract signing. We make sure all materials are on order, in our warehouse, or on their way when your project begins. This means less time that your home is under construction and a more efficient construction process. One week prior to your project starting, we have a Pre-Construction meeting at your home to review logistics and details that lead to project success. The length of construction depends on the size and scope of your project. The majority of our projects take 8-12 weeks.
After your project is completed, we schedule a meeting to review the process. We truly want to know our clients’ opinion, what works and how we can improve.
We then follow up 11 months after your project is completed to check in on the final result.