Our Process

From the first phone call to the final reveal, we work with you through every step of the process.

Contact us to discuss your project needs.

Initial Conversation
The initial conversation is done by phone. During this call we introduce ourselves and discuss the overview of the project. We will discuss the following topics; your timeline, the project location, size and scope, finish choices, and your budget range to complete the project.
In-Home Consultation
The first meeting will allow us to see the project site and learn more about the project. During this meeting with will discuss your objectives, desires, material, finish and design options, and provide recommendations and expertise. Any photos that you can share with us to help create your vision are very helpful. We review the condition of the major mechanicals, structural aspects, and get a general feel for the space. We then take photos and thoroughly measure the space to be remodeled. Based off of this visit we are able to provide a general estimate – usually within 5-10 business days. Upon conclusion of this consultation we will schedule time for you to come to our office to review the estimate.
Estimate/Design Agreement Phase

 

At our Wauwatosa office, we will review the estimate in detail and answer any questions you may have. This estimate will include the general scope of work, general products to be used, and allowance numbers in terms of specialty fixtures or items that are yet to be determined. We will also include a general price range. Basic drawings or ideas may be shared at this meeting as well but not given out at this time. If you wish to continue with Story Hill Renovations LLC at this time; a design retainer will be required (cost varies dependent on scope of the project) in order to move forward to the design phase. We will ask for you to sign copies of the estimate along with our Remodeling Process document. The design retainer is an initial down payment used to cover design initial costs, CAD work, product selections, on-site trade reviews, and administrative work related to the potential project. This retainer amount is then applied towards the total cost of the job once the remodeling contract is signed. We will also set you up with your own Buildertrend Story Hill app for your smartphone or tablet that will include your project Homepage. This is utilized as the main form of communication between the client and Project Manager – and includes everything from messaging, photos, project calendar, “to do” lists, and even invoice payment.

Design/Contract Phase
Here is where the fun begins! Our designer will reach out to you to schedule an on-site visit to begin the design process. The designer will have all of the information in regards to the project (scope of the work, designs, and allowance appropriations).   Once selections have been finalized; we will contact you to schedule a day or two to begin the trade review phase. During trade review, each member of our trade partner team will review the proposed design, scope of work, and meet with us at your home. We do this to secure accurate bids from the professionals that will be involved in your remodeling project. This process is crucial and often eliminates the need for change orders during the project. It also introduces you to the people that will be working on your project. Once we have verified the cost of your project, Story Hill Renovations LLC will contact you to schedule a final meeting at our office to review the remodeling contract.
Pre-Construction/Project Start Date Phase
After signing the contract and all of the applicable products have been ordered and a majority of the product is in our warehouse ready to go, Story Hill Renovations LLC will contact you to schedule the pre-construction meeting. This meeting will take place about a week or two before construction begins. At this meeting you are able to meet the Lead Carpenter and Project Manager to review the project particulars. At this meeting we determine; project access, dumpster location (if necessary), installation of protection barriers, the demolition process, an area to store materials, along with the general working hours. We will then provide the start date.
Construction Phase
Once your project has been started; we will efficiently coordinate the schedules of our trade partners. They will be available for any questions or requests throughout the project. We will also provide weekly updates through a simple phone call / email / or text. Both company owners are highly involved in the process!
Project Completion/Exit Interview Phase
Upon project completion and final payment; we will schedule an in home exit interview to make sure all your expectations were met. We will answer any questions you may have about your newly remodeled space and provide all of the warranty and lien waiver information to close out the project. Now it’s time to enjoy!

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